Политика рефундирања
Shipping
Shipping Carriers:
We collaborate with several reputable shipping carriers, including USPS, UPS, FedEx, and DHL, to ensure the prompt delivery of our products.
Order Processing and Shipping Time:
We endeavor to process and ship all orders swiftly. Typically, orders are processed within 1-2 business days and shipped within 3-5 business days. Please note that the arrival date may vary depending on the destination country.
Package Tracking:
Once your order is shipped, we will provide you with a tracking number and a link to the carrier's website for package tracking.
International Shipping:
Yes, we offer international shipping to many countries worldwide. However, shipping fees, delivery times, and customs regulations may vary based on your location and the selected shipping carrier.
Change Requests:
If you need to change the shipping address or method after placing an order, please contact our customer service team promptly for assistance.
Lost or Damaged Packages:
In the rare event of a lost or damaged package during shipping, please contact our customer service team immediately for resolution.
Returns
Return Window:
You can return items for a full refund within 30 days from the order date.
Eligibility:
The 30-Day Money Back Guarantee applies only to in-stock items.
Refund Conditions:
To qualify for a refund, the product must be returned in its original factory packaging, unused, unopened, and with all paperwork and accessories.
Responsibility for Fees:
Customers are responsible for both outbound and return shipping fees, as well as handling charges when returning products.
Initiating a Return:
To initiate a return for a refund, please contact our customer service team via email or phone.
Refund Processing:
Refunds are typically processed within 5-7 business days after receiving the returned item.
Refund Exclusions:
Shipping, handling, or related charges are not eligible for a refund and will be excluded from the refunded amount.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately for assistance in arranging a replacement or refund.
Refund Policy Exceptions:
Exceptions to the refund policy may apply in specific circumstances. Please refer to our full refund policy or contact our customer service team for further details.
Additional Information:
For more information about our refund policy, please visit our website or reach out to our customer service team for assistance.